FAQs
SHIPPING
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We offer free standard shipping worldwide. International post charges are applicable for global shipping.
WHAT HAPPENS IF MY ORDER IS LOST OR STOLEN?
All shipped orders include postal insurance to cover lost or stolen orders. Please consider that we are not responsible for the product once it has been shipped.
CAN I TRACK MY ORDER?
A tracking number will be emailed to you once your order has been posted, you can use this number to keep an eye on where your order is.
WILL I BE CHARGED FOR DUTIES AND TAXES?
Shipments within Australia will automatically have GST applied at checkout. For all other international shipments, there may be duties and taxes that you will be responsible for. Please contact your local customs office for more information. Unfortunately we cannot reimburse any costs incurred due to duties or taxes.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
All orders can be returned within 30 days for a full refund less delivery. Products must be returned in the original packaging without signs of wear.
HOW DO I RETURN A PRODUCT?
Please email info@reliq.com.au for all return inquiries, you will receive a confirmation email outlining how to return the product and the postal address that the product needs to be sent to.
SIZING
HOW DO I KNOW WHAT SIZE RING TO ORDER?
The easiest way to find out what size ring to order is to get a ring that fits you, measure the inside diameter of the ring and then use the chart below to find your ring size. If you’re in between sizes it’s best to go up in size.
If we do not offer your size please do not hesitate to contact us.
| Internal Diameter (mm) | 14.1 | 14.9 | 15.7 | 16.5 | 17.3 | 18.1 | 19.0 | 19.8 | 20.6 | 21.4 | 22.2 |
| Ring Size | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
PRODUCT CARE
HOW DO I TAKE CARE OF MY METEORITE?
Meteorite is incredibly tough and durable but it still needs plenty of love and care. To best keep the shine on your meteorite jewelry for as long as possible you should keep it away from water as well as chemicals such as bleach and chlorine.
Keep your products inside the box provided for the best protection otherwise you can keep it in a small pouch to protect it from scratching.
You can clean your meteorite with rubbing alcohol and a cotton ball. Wipe it down with a paper towel and let it dry for a few minutes. This will keep your meteorite shimmering for years to come.
IS THIS REALLY METEORITE?
We pride ourselves in selling real meteorite only. Here is a certificate of authenticity from Jewellery Valuations Australia of a sample of meteorite used for numerous of our products: Click Here
UPDATING MY ORDER
CAN I EDIT/CANCEL MY ORDER?
If your order has not yet been processed or shipped we can make changes to your postal address, name changes or cancel your order. Cancellations will have a full refund made to the original payment method. For any changes to your order please contact info@reliq.com.au.
CONTACT INFORMATION
FOR GENERAL INQUIRIES
BECOME A STOCKIST
If you’d like to enquire about becoming a stockist, please contact info@reliq.com.au.